Electronic appeals

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Name of the service

Electronic address


Conditions

1. Sign in on the Portal
2. Digital signature issued by the National Certification Authority of the Republic of Kazakhstan (NCA RK) is required.

3. Under the procedure established by Clause 1 of part 4 of Article 3 of the Administrative Procedural Code, submission of appeals entails selection of one of the specific categories:

"Appeals to government agencies and entities of quasi-public sector", "Appeals in criminal cases", "Appeals in civil cases", "Appeals in cases of administrative offenses".

Recipients
Legal entities
Individuals
Terms of the service delivery

For the category "Appeals to government agencies and entities of quasi-public sector":

- Pursuant to Article 76 of the Administrative Procedural Code, term for consideration of a request/statement/proposal/feedback/appeal is 15 working days from the date of request receipt, unless otherwise provided by the laws of the Republic of Kazakhstan.
- The specified term may be extended for a reasonable period, but for no more than up to 2 months due to the need to establish actual circumstances relevant for proper consideration, and an applicant is notified about it within three working days from the date of term extension.
- Pursuant to the Article 91 of the Administrative Procedural Code, the term for consideration of a complaint is 20 working days from the date of its receipt.

For the category "Appeals in criminal cases:

- Pursuant to part 2 of Article 105 of the Criminal Procedure Code, complaints against actions (inactions) and decisions of individuals conducting pre-trial investigation, head of the investigative department, head of the body of inquiry and prosecutor submitted by individuals defending their rights and interests or representing those for others are subject to mandatory consideration within 7 days from the date of receipt.
- Complaints to violation of the law during detention, recognition as a suspect, qualification of the suspect's act, removal from office, unauthorized inspection, search, seizure, temporary restriction on disposal of property, suspension of transactions and other activities with property are subject to consideration within 3 days from the date of receipt.
- A petition for lodging a protest, in case of reclamation of the case from the court pursuant to parts 3 and 4 of Article 486 of the Code, is subject to consideration by the prosecutor in cassation within 30 days from the date of receipt of a case by the prosecutor's office.

For the category "Appeals in civil cases”:
- A complaint against the decision on administrative offense case; order on the need to pay a fine are subject to consideration within 10 days from the date of receipt (part 1 of Article 826-3 of the Code).
- A petition for lodging a protest, in case of reclamation of the case from the court in accordance with Article 486 of the Code, is subject to  consideration by the prosecutor within 30 working days from the date of receipt of the case to the prosecutor's office.

For the category "Appeals in cases of administrative offenses”:
- A petition for lodging a cassation protest is considered within 30 working days from the date of its receipt, and if the case is requested then within 30 working days from the date of receipt of the case by the Prosecutor General's Office.

Full name of service
Electronic address

Appeals received by the authorized body after 18: 30 hours, due to the end of working hours, will be registered from 9:00 hours of the next working day.

Appeals to government agencies and quasi-public sector entities

Appeals in criminal cases

Appeals in civil cases

Appeals in cases of administrative offenses