Electronic government of the Republic of Kazakhstan
Projects of the electronic government of the Republic of Kazakhstan
Interesting statistics of the electronic government
eGov mobile app
Projects of the electronic government of the Republic of Kazakhstan
The projects of the electronic government include dozens of different information systems (IS), registers, State databases (SDB), hundreds if applications and services. To them refer IS “E-Akimat”, IS “E-Notary”, SDB “Individual entities”, SDB “Legal entities”, SDB “Real estate register”, Integrated system of documents management of state agencies, Integrated ISC “PSC”, IS SDB “E-Licensing”, intranet-portal of state agencies, gateway and payment gateway of the electronic government, Mobile Government Information System, chat-bots at Telegram, Facebook and Vkontakte and many others. We will tell you about some of the systems which you may use and apply independently.
“E-licensing” information system
Goal of the project: The "E-licensing "State database" information system was created to automate the processes of licensing and permits and to ensure an effective and transparent mechanism for information interaction between government agencies – licensors and the business community of the Republic of Kazakhstan. The system was implemented in the framework of the program of formation and development of "electronic government" in the Republic of Kazakhstan, and the State Program on Forced Industrial-Innovative Development of the Republic of Kazakhstan for 2010-2014.
History: The implementation of the "E-licensing "State database" information system project was carried out in two stages, for 7 years:
Stage 1 – 2008 - 2012 - automation of licensing processes;
Stage 2 – 2012 - 2014 - automation of permits.
From 2015 to the current day, the maintenance and modification of the E-licensing SDB IS is carried out.
Integrated information system “E-notary”
Integrated information system “E-notary” is developed with the aim to improve the control over the activity of notary officers and optimization of their work.
The system involves registration of notary activities in electronic register and brings benefit to all the participants of juridical acts. “E-notary” system allows notary officers to check authenticity of the documents, get valid real estate data, maintain records of inheritance cases and goodwill. Citizens served by notaries can be confident that the data is reliable and legal transactions are legitimate.
The creation of the Open Government began in 2013. To date, the Open Government continues to evolve as part of the implementation of the Fifth Institutional Reform to form an accountable state, including the implementation of the 94 and 96 steps. The Laws of RK “On Access to Information” of 15.11.2015, “On Informatization” of 24.11.2015 were adopted.
The Open Government consists of such components as: Open Data, Open RLA, Open Dialogue, Open Budgets, as well as Assessment of the Effectiveness of Government Agencies. In 2014, we launched the Open Data and the Open RLA. In 2015, the Open Budget and Open Dialog components were launched. In 2017, we launched the Evaluation of the effectiveness of government activities.
The Open Data - raising public awareness of key and socially significant areas of government activity and providing the possibility of creating new applications based on open data.
The Open Budgets to facilitate representation of citizens about the concept of "budget" in the state and to promote the development of an active civil position through public control over the spending of budget funds.
The Open RLAs - to ensure the participation of citizens in the consideration of draft regulations and concepts of draft laws of state bodies
The Open dialogue - to provide citizens with the opportunity to interact with the first leaders of state bodies directly.
The Evaluation of the effectiveness of state bodies - to provide citizens with information on the results of the assessment of the effectiveness of state bodies, as well as improve citizens' understanding of the evaluation system.
The Open Data portal is a platform where publicly accessible data of state bodies are placed in a machine-readable form, which allows society to receive reliable open data from information holders in a convenient form, including for reuse.
The beta version of the open data portal was first launched in 2013, to date, more than 3,000 open data sets have been published on the portal. In addition, an application programming interface (API) is available on the portal, through which data can be accessed through requests.
Based on the open data, 23 mobile applications and services have been developed and placed for downloading due to the increase in the amount of data, as well as the conduct of events such as competitions and hackathons.
The Open RLA portal is a single platform for discussion of draft bills, draft standards of public services and permits. Everyone can express their opinion and take part in the development of the RLA. The Open RLA allow each citizen to get acquainted with the project before he goes to the government agency and higher authorities for approval.
In 2015, the Open RLA portal was launched, where there is a public discussion of not only the standards of public services under the Law "On State Services", but also with the adoption of the Law "On Access to Information", it became possible to discuss drafts of all regulatory legal acts and conceptions of bills.
For the entire time of the portal operation, more than 31,000 draft regulatory legal acts and draft concepts of draft laws have been posted for public discussion. At the moment, about 600 draft regulatory legal acts and draft law concepts are being publicly discussed on the portal.
The Open Dialogue is a platform for establishing effective feedback between government agencies and society.
The purpose of the Open Dialogue Internet portal is to provide citizens with the opportunity to interact with the government through portal tools.
This component includes:
● Blog platform of the heads of GAs,
● Internet conference with LEBs,
● The “Surveys” system and
● The “Mobile Operator” service
The procedure for submitting and reviewing applications in the blog platform of the heads of government agencies is prescribed in the law. According to paragraph 5 of Article 11 of the Law "On Access to Information", requests for a blog platform are equated to a written request. The request does not require signing, provided that you have an account on the e-government portal and the subscriber number is connected to it. Since 2012, the blog platform has received more than 241 thousand requests, of which more than 217 thousand questions have been answered.
Also, the component includes Internet conferences with the participation of members of the Local Executive Bodies and Central Government Agencies, which are regularly held since 2008 on the "electronic government" web portal. The number of Internet conferences held since 2008 amounted to 424 conferences.
The Polls system is a new service in relation to other components of the Open Dialogue. The system is designed to create polls, publish polls on the available channels of "e-government" and "mobile government", save and transmit polling results to clients. The system allows you to pass polls through SMS-messages, mobile applications, Personal Cabinet, Open Dialogue portal, as well as social resources. Since the beginning of 2016, 161 surveys have been conducted.
The On-line Service provides citizens with several options, including filing a call by a mobile operator, determining a carrier by phone number, viewing the quality of cellular communication in the context of cities.
The Open dialogue enables citizens:
- To send requests to the chief executive officers of government agencies
- To participate in public discussion of the activities of government agencies from anywhere in the country
- To take part in polls conducted by government agencies, social polls, polls of electronic and mobile government
- To send feedback on the quality of cellular communication
The purpose of the Open Budgets Internet portal is to facilitate representation of citizens about the concept of "budget" in the state and to promote the development of an active civil position through public control over the spending of budget funds.
On the portal of open budgets, pursuant to paragraph 3, Article 17 of the Law "On Access to Information", the placement and public discussion of draft budget programs and reports on the implementation of budget programs is conducted, as well as budget reporting, consolidated financial statements, information on the results of state audit are posted.
The portal has now published more than 30,000 projects of budget programs. The portal also published more than 7,633 reports, which include reports on the implementation of budget programs of central state bodies and local executive bodies for the past financial year.
The Open Budgets portal provides the following features:
- To get acquainted with the budget process of the country;
- Participate in the planning and execution process, by commenting on draft budget programs and reports
- Use published budget, consolidated financial statements, as well as the results of state audit and financial control, for further study and analysis.
eGov Mobile mobile application
Goal of the project: Creation of the mobile government platform is aimed at provision of state services for the population of the Republic of Kazakhstan through mobile communication devices as well as creation of an additional and effective channel of interaction between the population of the country and the state in order to achieve sustainable social development.
Among the main components of the system are the following:
eGov Mobile mobile application (iOS, Android) is designed to provide public services and "e-government" services via smartphones.
"SMS-gateway" - provides reception and sending of SMS messages to citizens on public services within the framework of the short free number "1414".
The Database of Mobile Citizens (MCD) is designed to accumulate and store personal information about an e-government user.
Chat-bots at Telegram, Facebook and Vkontakte
Virtual consultant of services provided by the e-Government portal on the basis of artificial intelligence (Chat-bot) was created in order to automate consultation of the most frequently requested public services and services of the e-Government portal.
The tool of information support in accordance with the interests of the target audience of chat bots functions on the e-Government portal egov.kz, on the site 1414.kz, as well as in messengers Telegram, Facebook and Vkontakte.
Chat-bot in 24x7 mode provides the necessary information from the ICC knowledge base and a link to the site sections with full information upon user request.
Currently, Chat-bot is able to provide public services and e-government portal services through messengers.
Obtaining services through Telegram-bot
Since when in 2015 Telegram launched a platform for creating bots, the messenger has become a convenient channel for obtaining a wide variety of online services. Many developers began creating analogs of various applications and services in the form of chat bots, which are interacted with predefined commands in the chat mode.
- Providing information confirming the registration of permanent residence in the locality of the border territory;
- How many people are registered in my apartment;
- Certificate on the participation of an individual in other legal entities;
- Certificate of presence or absence of a criminal record;
- Certificate of absence (presence) of a real estate;
- Certificate of registered rights (encumbrances) on immovable property and it's technical specification;
- Certificate on the amount of the basic pension benefit;
- Checking the social status;
- Attaching to a polyclinic;
- Calling a doctor;
- Reserve a queue to the Citizen Service Centers;
- Abstracts of the registered legal entity, branch/representative office;
- Abstracts of availability of legal entity’s branches and representative offices;
- Find a nearest PSC;
- Abstract from narcological organization;
- Abstract from psychoneurological organization;
- Abstract from antituberculosis organization;
- Information on incoming and flowing funds;
- Information on the status of pension savings (with investment revenue taken into account);
- Verification on availability of prohibition on going abroad by debtor's registry;
- Information on whether a person has committed an administrative offence;
- Search for pledge of rolling stock;
- Search for the availability of pledges of movable property not subject to mandatory state registration;
- Search for a pledge of vehicles;
- Search for a pledge of agricultural machinery.
To get started with the bot, you need to be registered on eGov.kz and bind your phone number to the portal profile. Registration and binding of the phone is carried out strictly using EDS, and if you do not have it, then read the information on the procedure for obtaining EDS in the section "For the first time on the portal".
The binding of the phone number, or registration in the base of mobile citizens (MCB), takes place at the time of initial registration on the portal, as well as through the settings of the Personal Account at eGov.kz. It will require confirmation via SMS code and signing with the user's EDS.
The Telegram messenger needs to be installed on your smartphone, to which your number is attached, and to search through the bot search by the name of @Kenes1414Bot. To start the bot, you need to click on the Start command and send the phone number via the menu.
Let's note an important point: if you make the initial launch of the bot through other messenger platforms, it will not work. That is, when you try to run the bot through a web or desktop version, or on a tablet, the services will be unavailable. It should be launched on the smartphone to which your phone number is attached. After that, the bot will work on all platforms.
You can request services right after the start, with the help of the specified command buttons.
Select the desired service, its parameters and confirm the request through the received SMS-code.
After checking the status, if the query result is ready, you can download it or send it to the desired e-mail address.
This is the general process of obtaining services via Telegram-bot, everything is very simple, fast and convenient. The number of services available through the bot will gradually expand
- In case of problems with receiving an SMS code, you should contact the Single contact center 1414 and inform the consultant about the phone number, the name of the cellular operator and information on whether the number was transferred from one operator to another.
- There are cases when after the appearance of new services in Telegram-bot, the bot itself needs to be restarted for their use. This is done using the menu item Clear history and then pressing the Start button.
Last update: 08.06.2020