Getting of guarantee obligation (certificate of final user)

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Legal entities
Cost of the service

Free of charge

Terms of the service delivery

7 working days


Full name of service
Issue of the guarantee certificate (end-user certificate)

Dear citizens of the Republic of Kazakhstan!


In order to prevent the spread of coronavirus infection in the Republic of Kazakhstan, the provision of services on paper media is possible through online reservations in the service centers of the population for the period of quarantine.
Public services can be obtained online, as well as some services are available in the mobile app EgovMbile, Telegram-bot eGovKzBot2 .0 and social networks Facebook and VK.

How to get online service (on the portal “electronic licensing”

  1. Click the "Request online" button on this page, after that the portal of "electronic licensing" will be opened in a new window.
  2. Log in or register on the "electronic licensing" portal.
  3. In the service info sheet read the package of documents and click the "Order online service" button, or select the necessary subtype of activity and the "Further" button.
  4. After specifying the necessary data, fill out the application and sign with your EDS.
  5. You can track the status of the submitted application in the Personal Account in the section "My applications". You can find out about obtaining the permit in the section "My approved documents", about receiving a notification - in the section "My notifications".

How to get the service in «State-owned corporation «Government for citizens» NJSC (required documents):  

  1. Application.
  2. A document confirming the authority of the representative (for personal identification);
  3. The guarantee obligation of the importer (end user) in the form according to the order of the Minister for Investment and Development of the Republic of Kazakhstan dated March 31, 2015 No. 418 (registered in the Register of State Registration of Normative Legal Acts under No. 11006).
  4. A copy of the foreign trade agreement (contract) of purchase and sale or another document of alienation between the parties to the transaction.
  5. A copy of the purchase and sale agreement (contract) or other document of alienation between the importer and the end user, if an intermediary acts as a service recipient.

Result of the service delivery

Warranty obligation (end customer certificate) or motivated answer of refuse in state service provision.